2015-07-06 - XXXX - Service Request - Japan Billing Job does not create invoices for certain customers - (Dan by 2015-07-17) #JapanSD #Billing #SDSupportBilling #ProductionBreakFix #waitingoss

2015-07-06 - XXXX - Service Request - Japan Billing Job does not create invoices for certain customers

Problem Summary

The nightly job doesn't create invoices for deliveries that are PGId.

Admin Info


Purpose
 Identify issue causing the billing job to skip documents that are PGId
Requested by
 Daniel Brennan
Issue Date
 07-06-2015
Resolved by
Resolved Date
Document Status
 WIP

Detailed Problem Description

(Include Screen Shots if required )
Japan deliveries that are PGId are not automatically picked by the nightly job though the customers are picked.


Solution Analysis and Recommendations

(Include Screen Shots if required)
Analysis & Testing
No inconsistencies were noticed in the billing documents. It appears like this issue points to two customers 1016745 & 1016538 for whom F2 invoices have always been created manually (1/1 to 7/7). There may be other documents as well with similar issue. Further, it was observed that the documents are also not showing up on the error log report (collective run) post completion of the job.

However, the documents can be invoiced individually in VF01 or via background in simulation with explicit document selection and no error logs are shown in the document (NEP).
RV60SBAT_NEP.JPG
Usually the billing due date is picked from the order and there could be inconsistencies (batch job) if the dates are different in the order and delivery. One way to identify the issue is by using the billing index reorganization report (RVV05IVB) as per OSS 128947.

The report fixes inconsistencies on the index tables including billing index to create the documents. The billing job picks up entries from VKDFS due list table. In this case the entry is found on the table but not picked up in the job. The best way to find out is to check the entry before and after running the report for any changes and test if it is picked or not.

Recommendations
  1. The index re-organisation report (RVV05IVB) could be run with the billing index option and look for any changes in the index tables and by running the job.
  2. The billing job may be debugged in background using the batch program RV60SBAT with the "simulation/test" option checked.
  3. OSS may be raised with SAP to look into this issue.


Resolution



Release Information

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